FAQ | Wavy Amsterdam
Most of your questions can be found here! If you are struggling with finding the right answer do hesitate to contact us :)
Troubleshoot Common Issues and Solutions
About This Feature
Simple, secure checkout with multiple payment options including iDEAL, credit cards, PayPal, and Klarna. One-click ordering for returning customers with saved preferences.
Key Benefits
- Fast 30-second checkout process
- Secure payment with SSL encryption
- Save payment methods for future orders
About This Feature
Orders processed within 24 hours with 3-7 day delivery across Europe. Free tracking included with every order via email notifications.
Key Benefits
- Fast processing and delivery times
- Track your package in real-time
- Worldwide shipping available
About This Feature
Flexible payment methods including buy-now-pay-later options through Klarna, traditional cards, and local European payment methods.
Key Benefits
- Pay in installments with Klarna
- Secure payment processing
- Local payment methods accepted
About This Feature
Risk-free 30-day trial period with full money-back guarantee. Easy return process through customer service athi@wavy-amsterdam.com.
Key Benefits
- 30-day satisfaction guarantee
- Full refund if not satisfied
- Easy return process
About This Feature
Automatic email notifications with tracking codes sent immediately after order processing. Track through our dedicated tracking page.
Key Benefits
- Real-time tracking updates
- Delivery notifications
- Estimated delivery times
Order & Support Issue Resolution
About This Feature
Flexible cancellation policy with full refund processing, order modification options before shipping, and cancellation fee waivers for processing delays.
Key Benefits
- Full refund for cancelled orders
- Order modification before shipping
- No cancellation fees for our delays
About This Feature
Order change system allowing address updates, product swaps, and quantity adjustments before shipping with no additional fees for customer changes.
Key Benefits
- Free address and product changes
- Quantity adjustments before shipping
- No modification fees
About This Feature
Automatic duplicate charge detection with immediate refund processing, payment verification system, and banking coordination for charge resolution.
Key Benefits
- Automatic duplicate detection
- Immediate refund processing
- Banking coordination assistance
Important Details
Guaranteed response times with 24-hour email response commitment, live chat availability during business hours, and priority support for urgent issues.
Key Benefits
- 24-hour email response guarantee
- Live chat during business hours
- Priority support for urgent issues
About This Feature
Escalation system with supervisor review, specialist consultation for technical issues, and follow-up system to ensure complete resolution.
Key Benefits
- Supervisor escalation available
- Technical specialist consultation
- Follow-up until resolution
About This Feature
Simplified return process with prepaid return labels, return tracking system, and expedited refund processing for return complications.
Key Benefits
- Prepaid return shipping labels
- Return tracking system
- Expedited refund processing
About This Feature
Streamlined warranty claim process with digital submission system, fast claim processing, and warranty extension for processing delays.
Key Benefits
- Digital warranty claim submission
- Fast claim processing
- Warranty extensions for delays
About This Feature
Formal complaint handling process with management review, resolution timeline commitments, and satisfaction follow-up to ensure complete resolution.
Key Benefits
- Management review for complaints
- Clear resolution timelines
- Satisfaction follow-up process
Resolve Order & Payment Issues
About This Feature
Comprehensive tracking and recovery system for missing packages including investigation with shipping partners, insurance claims, and immediate replacement or refund options.
Key Benefits
- Full package investigation within 48 hours
- Immediate replacement sent while investigating
- Full refund if package cannot be located
About This Feature
Proactive delay notifications with updated tracking information, automatic compensation for significant delays, and priority shipping upgrades at no extra cost.
Key Benefits
- Real-time delay notifications
- Automatic compensation for long delays
- Free priority shipping upgrades
About This Feature
Address correction service with shipping partner coordination to redirect packages, retrieve incorrectly delivered items, and expedited reshipment to correct addresses.
Key Benefits
- Package redirection when possible
- Recovery from incorrect addresses
- Fast reshipment to correct location
Important Details
Full damage protection with photo documentation system, immediate replacement processing, and return shipping labels for damaged items at no cost to customer.
Key Benefits
- Immediate replacement for damaged items
- Free return shipping for damaged goods
- Photo documentation for easy claims
About This Feature
Flexible redelivery options including alternate delivery times, pickup locations, neighbor delivery authorization, and extended holding periods at shipping facilities.
Key Benefits
- Flexible redelivery scheduling
- Multiple pickup location options
- Extended holding at shipping facilities
About This Feature
Automatic reshipment system for packages returned to sender due to delivery issues, with address verification and alternate shipping method options.
Key Benefits
- Automatic reshipment processing
- Address verification before reshipping
- Alternative delivery method options
Technical & Performance Support
About This Feature
Step-by-step troubleshooting guide with video support, remote diagnostic assistance, and immediate warranty replacement for defective products within 30 days.
Key Benefits
- Comprehensive troubleshooting support
- Video diagnostic assistance
- Fast warranty replacement processing
About This Feature
Safety-first approach with immediate shutdown instructions, thermal protection diagnostics, and emergency replacement for overheating products with safety concerns.
Key Benefits
- Immediate safety guidance
- Emergency replacement processing
- Thermal protection diagnostics
About This Feature
Electrical safety diagnostics with certified technician support, power supply testing guidance, and immediate replacement for electrical safety concerns.
Key Benefits
- Certified electrical diagnostics
- Safety-first approach
- Immediate safety replacements
Important Details
Hair care consultation with professional styling advice, temperature adjustment guidance, and product exchange if tool is unsuitable for hair type.
Key Benefits
- Professional hair care consultation
- Personalized temperature recommendations
- Product exchange for hair compatibility
About This Feature
Mechanical diagnostic support with repair guidance, replacement part availability, and warranty repair services through authorized service centers.
Key Benefits
- Expert mechanical diagnostics
- Repair guidance and parts availability
- Authorized warranty repair services
About This Feature
Performance optimization support with usage technique coaching, maintenance guidance, and product replacement if performance doesn't meet specifications.
Key Benefits
- Usage technique optimization
- Performance maintenance guidance
- Specification guarantee replacement