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Frequently Asked Questions

Over Wavy Amsterdam

What is Wavy Amsterdam?

Wavy Amsterdam is a premium brand that offers high-quality hair care products, including the popular Blowout Brush. Our goal is to enable everyone to achieve salon-worthy results at home with innovative and user-friendly styling tools.

Where is Wavy Amsterdam located?

We are based in the Netherlands, but we deliver our products to multiple countries within Europe.

How can I contact Wavy Amsterdam?

You can reach us by email at info@wavy-amsterdam.com.

Does Wavy Amsterdam have physical stores?

Does Wavy Amsterdam offer discounts or promotions?

Yes! We regularly have special offers and discounts. Keep an eye on our website and Instagram page for the latest deals.

Can I collaborate with Wavy Amsterdam as an influencer or reseller?

"We are open to collaborations! You can view collaboration opportunities via here"

Orders & Shipping

How do I place an order with Wavy Amsterdam?

You can easily order through our website. Add the desired product to your shopping cart, fill in your details, and complete the payment.

In which countries does Wavy Amsterdam ship?

We ship to most countries within Europe. Check our shipping page for the full list.

What are the shipping costs?

Shipping costs vary by country. Within the Netherlands, we offer free shipping. Please check our shipping terms for more details.

How long does the delivery take?

Deliveries within the Netherlands take an average of 3-7 working days. For other European countries, the delivery time may be slightly longer.

Can I track my order?

Yes, as soon as your order is shipped, you will receive a tracking link via email.

What should I do if my order is delayed?

Check the tracking link you received. If there is no update or the delay is long, please contact our customer service.

Returns & Warranty

Can I return my order?

Yes, you can return unused products within 14 days of receipt. Make sure the product is in its original condition and packaging.

How do I start a return process?

Contact our customer service via hi@wavy-amsterdam.com to register your return.

Will I get my money back for a return?

Yes, as soon as we have received and checked the return, we will refund the amount to your account.

What if my product arrives damaged?

Send us an email directly with photos of the damaged product, and we will resolve it as quickly as possible.

How long is the warranty on the Blowout Brush?

We offer a standard 1-year warranty on the Blowout Brush.

Blowout Brush

What is the Blowout Brush and how does it work?

The Blowout Brush is an advanced styling tool that helps you effortlessly create shiny, voluminous, and frizz-free hair. The brush combines ceramic heat and ion technology to smooth and style your hair without extreme heat damage.

Is this a hair dryer brush?

No, the Blowout Brush is not a blow-dry brush. This means that it may only be used on dry hair. Unlike blow-dry brushes, which dry wet hair while styling, this tool is specifically designed to perfect dry hair and add volume.

Which hair type does the Blowout Brush work on?

The Blowout Brush is suitable for almost all hair types:
✅ Straight hair – for an even smoother, silky finish.
✅ Wavy hair – to create frizz-free volume.
✅ Curly hair – to loosen curls or achieve a smooth blowout look.
✅ Thick hair – may require multiple repetitions per section.

Note: For very thick or strongly curled hair, we recommend pre-brushing the hair and adjusting the temperature for the best results.

Can I set the temperature?

Yes! The Blowout Brush has multiple temperature settings (120°C - 210°C). You can adjust the heat based on your hair type:
🔥 Fine, thin or damaged hair → Use a lower temperature (120°C - 160°C).
🔥 Normal hair → Use an average temperature (160°C - 180°C).
🔥 Thick or curly hair → Use a higher temperature (180°C - 210°C).

Important: Always start at a lower temperature and increase if necessary.

Is the Blowout Brush safe for my hair?

Yes! Thanks to the ceramic heat distribution and ion technology, heat is distributed evenly. This helps minimize damage and prevents overheating of specific hair sections. Additionally, the ion technology ensures that your hair frizzes less and shines more.

How do I use the Blowout Brush for the best results?

Follow these steps for an effortless blowout look:

1️⃣ Start with dry hair and brush it through to remove any tangles.
2️⃣ Divide your hair into sections – the smaller the section, the better the result.
3️⃣ Place the brush at the hairline, turn slightly inward, and slowly pull down.
4️⃣ For extra volume, hold the brush at the roots for a few seconds and pull it up.
5️⃣ Repeat until you achieve the desired look!

Can I make curls with it?

Yes! You can create both soft waves and bouncy curls:
🌀 For loose waves: Gently twist the brush inward while pulling down.
🌀 For more volume: Hold the brush at the roots and roll the hair up for a few seconds.
🌀 For the ‘face-framing’ look: Turn the brush vertically at the front strands.

Should I use heat protection?

Although the Blowout Brush is gentler on your hair than traditional styling tools, heat protection is always a good idea. This helps to protect your hair from potential heat damage and ensures an even shinier result.

How long does it take to style my hair?

'This depends on your hair type and the look you want to achieve, but generally a complete styling takes only 5 to 10 minutes!'

How often can I use the Blowout Brush?

You can use the Blowout Brush daily, provided that you take good care of your hair and use a heat protectant product.

How do I clean and maintain the Blowout Brush?

"It is important to keep the brush clean for optimal performance:"
✔ Remove loose hairs from the brush after each use.
✔ Allow the brush to cool completely and wipe the brush head clean with a slightly damp cloth.
✔ Do not use water or aggressive cleaning agents.

Does the Blowout Brush work on wet hair?

No! This product is exclusively intended for use on dry hair. Never use it on wet or damp hair to prevent damage.

Can I use the Blowout Brush abroad?

Yes! The Blowout Brush has a universal voltage (100-240V), allowing it to be used worldwide with the appropriate travel adapter.

Payment & Gift Vouchers

What payment methods do you accept?

'We accept iDEAL, credit cards (Visa, MasterCard), PayPal, and Klarna pay later.'

Can I pay afterwards?

Yes, with Klarna you can choose to pay later.

Does Wavy Amsterdam offer gift cards?

Yes, you can buy digital gift cards through our website.

Other questions

'My question is not listed here, where can I go?'

No problem! Contact our customer service via hi@wavy-amsterdam.comWe are happy to help you further.